Shipping policy

Shipping Policy

Thank you for shopping at Vola Jewelry. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time
All orders are carefully inspected, packaged, and dispatched within 1–2 business days. Orders are not processed or shipped on weekends or major public holidays. If we experience a high volume of orders, shipments may be slightly delayed. Please allow additional transit days for delivery. If there is a significant delay in the shipment of your order, we will contact you via email.

2. Shipping Destinations & Delivery Estimates
We currently ship exclusively within the United States. Shipping charges for your order are calculated and displayed at checkout.
- Standard Shipping (US): Flat rate of $2.99 USD (Estimated delivery: 7–14 calendar days (including weekends))
- Free Shipping (US): Available on qualifying orders

*Please note that delivery times are estimates and commence from the date of shipping rather than the date of order. Transit times may occasionally vary due to customs clearance, peak holiday seasons, or weather conditions.

3. Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email containing your tracking number(s) once your order has shipped. The tracking link will become active within 24–48 hours. You can also track your order in real time via the Shop App or directly on our website.

4. Customs, Duties, and Taxes
Vola Jewelry is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, and other international customs fees).

5. Damages & Delivery Issues
Vola Jewelry is committed to delivering your jewelry in pristine condition. If you receive your order damaged, or if your package is reported lost in transit, please contact us immediately with photos of the damaged item and packaging so our support team can assist you with a replacement or resolution.

6. Contact Us
If you have any questions regarding our shipping policy or the status of your order, please contact our customer support team:
- Email: support@volajewelry.com
- Studio Address: Room 319, Lijing Ge, Fuli Garden, No. 1 Jinmao West Road, Jinmao Subdistrict, Longhua District, Haikou, Hainan, 570100, China
- Website: https://volajewelry.com